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Welcome
The Namkhan Staff Web
Access resources, policies, and training materials. Scroll down to find the most important links and folders explaining the procedures at
The Namkhan
Resort.
Quicklinks
Working at the Namkhan:
The front office staff adheres to designated work hours, ensuring consistent service availability for guests.
Maintenance FIndings
Open Positions
Menus Prices
Calenders
Purchase Orders
Any kind of Purchase order requests also when it is only a hand written paper please upload here - any Department.
Inspection Forms
We are a SLH Hotel
Luxury Standards
SLH is a collection of independently owned hotels offering a unique experience for discerning travellers. Please watch this
SLH Video
Our Team
We provide training and support to ensure exceptional service to our guests.
Hilton Important
People Hilton expect 5-star luxury and compare us to international hotels like Sofitel and Rosewood. Hilton Information Folder
Hilton Guides
Click
here
for the Hilton Member Tiers
Hilton Guests Check In Procedure
Hilton Guest Check IN
More Information
Click
To access the SLH standard questionaire click
SLH Questionaire
Important Links and Contacts
Business Links
Namkahn Booking Engine
Access the actual prices for rooms and amenities
Cloudbeds PMS
Google Drive
Poster POS
IMenupro
Handigo Backend
Calendar
Contacts
Social Channels
Facebook
Namkhan Hotel Facebook Page
Instagram
Namkhan Hotel Instagram Page
Youtube
Namkhan Hotel Youtube Page
LinkedIn
Namkhan Hotel LinkedIn Page
Tik Tok
Namkhan Hotel Page
PInterest
Namkhan Hotel Page
Internal Contacts:
Tel:
Whats App:
Line:
Telegram
Manangement:
gm@thenamkhan.com
Purchasing:
bounlerd@thenamkhan.com
Finance:
bounlerd@thenamkhan.com
F&B:
operations@thenamkhan.com
kitchen:
kitchen@thenamkhan.com
HR:
hr@thenamkhan.com
Reservations:
book@thenamkhan.com
Retreats:
oil@thenamkhan.com
Owner:
xl@thenamkhan.com
pb@thenamkhan.com
The Namkhan Profiles
OTAs
Booking
Expedia
Airbnb
Agoda
Hilton.com
SLH.com
Traveloka.com
Trip.com
Glampinghub.com
Michelin Hotels
myboutiquehotel.com
ecobnb.com
Hotel Review Sites
TripAdvisor
Hotel
Google The Namkhan
Retreat Platforms
vigeoretreats
bookyogaretreats.com
Other Platforms
Hotelbeds
Activity Platforms
Viator.com
Tripadvisor Activity
Google Activity
Restaurant Portals
Happycows
tripadvisor Roots
Google Roots
Spa Platforms
Tripadvisor Spa
Google Spa
Quicklinks
Guest Maintenance Complaints or observed Maintenance issues
When any kind of Maintenance Issue comes up automatically fill in this List
Group Function Sheets
For keeping track of all past and upcoming retreats.
Post Mortem
Please upload and review all post mortem event analytics here
Guest Satisfaction Survey
Housekeeping /Maintenance
Rooms most Important SOPs
Clean guest rooms, change linens, and replenish amenities.
Cleaning Public Areas SOPs
Maintain cleanliness of public areas.
Swimmingpool SOPs
Pool maintenance and safety procedures.
Most important Maintenance
Conduct regular inspections and maintenance to prevent breakdowns.
Security
Security Protocolls
Follow security protocols.
Incident Reporting
Document and report security incidents or suspicious activities.
Emergency Procedures
Ensure staff is trained to handle emergencies and follow protocols.
Spa
Spa Services
Provide a variety of spa treatments and services.
Spa Scheduling
Manage appointments and scheduling for spa services.
Spa offering /Pricelist
Provide a relaxing and enjoyable spa experience for guests.
Our Knowledge Database
Housekeeping
Namkhan Team Drive
Food and Beverage
Front Office
Maintenance
Garden and Ecofarm
Security and Emergency
Administration
Finance
here we store anything relevant for the Department