Clear Process Establish a clear monthly distribution process for service charges. Rewarding Contributions Reward eligible staff for contributions to guest satisfaction. Regulatory Compliance Ensure compliance with regulations and fair distribution among staff. Separate Payments Service charge payments are issued separately from monthly payroll. Exclusions Part-time staff and those on probation are excluded from this SOP. Distribution Breakdown Actual exclusions are existing DMC contracts until the end of the season, as well as some old bookings that were offered before the policy was implemented. Service Charge Approval Process Monthly Calculation Service charge is calculated based on collected service charge, and 10% is deducted for tax payments. GM Approval The General Manager reviews and approves the calculated service charge distribution plan. Departmental Performance Review Internal audits assess the performance of each department to ensure fair and accurate allocation. Adjustment and Finalization Adjustments are made to the service charge distribution based on departmental performance, ensuring fair and equitable allocation.